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RETURNS & EXCHANGE

All products purchased from Ethnic.com.pk can be exchanged within 14 days of purchase only if:-

  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.

You must notify us within 3 days of delivery by writing to support@Ethnic.com.pk or by calling at 042-35467243, in case you want to raise a dispute. At Ethnic, we look at each dispute on a case-by-case basis and tries to be fair to both parties.

No product/item ordered online can be exchanged at any Ethnic retail store. Replacement will be sent in case a defected/faulty/damaged item is shipped both domestically and internationally. You will be required to email photographic evidence of the defective item at support@Ethnic.com.pk, within 14 days of purchase before any claims can be processed.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • Product is damaged because of use.
  • Product has been tampered.
  • Anything is missing from the package including price tags, labels, original packing, freebies and accessories.

Ethnic does not offer a “refund” or “Money Back Guarantee” on purchased items.