1. Use our store link i.e https://ethnic.pk/ to find what you like.
  2. For ordering through the product page, you can enter the quantity & sizes of products that you want to buy and click "Add to Cart".
  3. 3. Clicking on the "Add to Cart" button will take you to your Shopping Cart screen where you’ll see a list of the products you’ve selected, the price, quantity, subtotals and grand total.
  4. Click "Proceed to Checkout".
  5. Fill in the “Contact Information". Click "Continue to Shipping Method".
  6. Fill in the “Billing Information" and "Shipping Method" forms.
  7. In the Payment Information form, “Cash on Delivery” will be selected by default.
  8. To confirm your order click on “Complete Order”, note your Order Number which will be provided to you at the "Thank You" page.
  9. Your package will be delivered via courier before or on the expected delivery date.

You can also Create an account on our website. This will help you to see your order history.
Login Link: https://ethnic.pk/pages/create-account 

Note: account creation is not compulsory to place the order.

Once you have placed your order, you will receive a confirmation email & SMS. If you do not receive an email, contact our customer service at hello@ethnic.pk or call at 042-111-384-642.

You can track your order at https://ethnic.ginkgoretail.net/ordertracking by adding your order number & Email or by using CN Number.

We offer the following payment methods:
Cash on delivery (COD)

PKR 150 will be charged on each order in Pakistan.

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code are mentioned clearly while placing an order. On the second failed attempt, the item will be returned back to us until further instructions are provided by the customer.

By signing up an account at https://ethnic.pk/account/login you will be able to access and manage your account information easily. This includes:
Checking your order status
View your complete order history

If a product runs out, it will either not be visible on the website or it will be marked as “Out of Stock”. An order may only be placed once the product shows as “Available” on the website.

For this, you can use “Notify Me When Available” on product page, Once an item is back is stock you’ll get a notification via Email or SMS, So you can place your order of the desired article.

If an item is sold out, you can request us from product page that we notify you when it is back in stock. We will send you an e-mail or SMS to let you know.

Please note that images of each product’s colour and design may vary slightly from actual product's colour and design, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time, size and other factors.

Yes. You just have to subscribe to the Ethnic newsletter by filling in your email ID, and you will receive information about the latest Ethnics items, articles and events.

You can easily cancel your subscription by clicking on the "newsletter" menu and select "Unsubscribe".

Yes. You can cancel your order by contacting our customer service department.

Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department.

Ethnic only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department.

If you were to, accidentally, receive an item that you did not order, please contact our customer service.

You can share any queries or comments by calling 042-111-384-642 or email us at hello@ethnic.pk or by contacting us through the “Help” section in the website Navigation.

No, You will have to place the order online only.

Yes, the information is transmitted safely with SSL encryption. Only Safe Electronic Commerce (SEC) transactions will be accepted for payments using Visa and Mastercard. After verifying that the card is secured under the SEC system, the system will contact the card's issuing bank so that the buyer can authorise the purchase. When the bank confirms authenticity, the card will be charged. Otherwise, the order will be cancelled.

Contact your bank for more information. You can also contact our customer service department.

It is not possible to modify the content of completed orders. If it has not left the warehouse yet, you may cancel it and make a new purchase. Be aware that in the meantime some of the items may have sold out.